What can we learn from other countries ?

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A research on Single Window Service around the world

A research on Single Window Services around the world has been conducted in order to get inspiration while designing the PEOPLE service in Cambodia. 

It appeared that some countries already implemented some/all components of such a coordinating approach, such as India, Brazil, Argentina, Chile, South Africa, Mauritius, Malaysia, China, Pakistan, Canada, France, Albania, Croatia, Montenegro and so on.

You will find in this section the findings on this research :

• The research paper gathering information on 5 countries: India, Brasil, Chile, South Africa, Pakistan

• The excelsheet that classifies the information on the 6 Single Window Service models

• A power point presentation that outlines some innovative approaches as potential scenarios when designing a single window service, 

Selection of litterature on the schemes analyzed

Brazil : Bolsa Familia

• The Nuts and Bolts of Brazil's Bolsa Familia Program, Implementing Conditional Cash Transfers in a Decentralized Context, 2007

• The inter-sectorial coordination in Bolsa Familia Program, Nuts and Bolts of scaling-up and fostering integration - Institutional Design and inter-sector coordination, 2010

• Brazil's Single Registry Experience, a tool for pro-poor social policies, 2007

• Overview of integrated social protection programs in Brazil, 2007

• Integrated Management of Services, Benefits and Income Transfers in the Unique System of Social Assistance, 2010

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Chile : Solidario

• ​Anti-poverty Policies and Citizenry : The Chile Solidario Experience, 2005

• El rol de los sistemas integrados de informacion social en Chile, La efectividad de las redes de proteccion social, 2011

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Delhi : Mission Convergence

• General presentation : Samajik Suvidha Sangam, 2011

• Addressing Vulnerability and inclusiveness in Delhi, 2011

• Delhi : Mission Convergence / Samajik Suvidha Sangam, 2011

• Gender Resource Centers in Delhi, 2011

• Resource Manual, Mision Convergence, 2009-2010

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Bangalore : LabourNet

• LabourNet presentation 1, 2010

• LabourNet presentation 2, 2010

• LabourNet, note from India, 2010

• LabourNet executive summary, 2010

• LabourNet, factsheet, 2010

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South Africa : Integrated Community Registration Outreach Program

• Community Outreach Program, 2010

• Integrated Community Registration Outreach Program, 2010

Malaysia : Return-to-work and disability management

• Return-to-Work and Disability Management under the auspices of the Social Security Organization, 2011

Mauritius : Single Registry project

• Single Registry Project in Mauritius

Canada : Service Canada

• The Service Canada Story, 2008

France : Pole Emploi

• Tripartite Convention 2009

• Tripartite Convention 2012

Other examples 

• Database of social assistance programs in developing countries, 2010

• Information centers and One-Stop-Shops in Albania, Montenegro, Croatia, 2007

• Brazil - Africa Cooperation Program on social development, 2009

• Sistemas Integrados de Información Social su rol en la protección social: La experiencia de Argentina, Brasil, Costa Rica, Colombia, Chile y México, 2011

Homepage  |  The SWS Concept |  Lessons learnt from abroad | Piloting the SWS in Cambodia, Indonesia and Thailand