Feasability studies in Indonesia and Design

 

Following the recommendations of the Assessment Based National Dialogue on Social Protection between the key stakeholders of the social protection system of Indonesia , the ILO has initiated a Single Referral System project (SRS) with a financial support from Japan in 2013 and 2014.  

The SRS project started in March 2013 and follows a three-year roadmap with the objectives of:

(1) designing the SRS;
(2) promoting the SRS concept at the national level and ensuring that the SRS concept is acknowledged
within the Government’s policy and strategy as a useful mechanism to expand social protection
coverage and reduce poverty;
(3) establishing the SRS pilot in two provinces and pilot testing it for several months at a minimum;
and
(4) demonstrating the usefulness of the SRS and preparing for the national rollout.

The feasibility study for the SRS was conducted in the three provinces by performing in-depth interviews with relevant stakeholders (government officers, NGOs, BPJS, community, and health facilities) and organizing focus group discussions in order to build and validate the SRS design. The feasibility studies were completed in these three provinces and were used to develop a design study.

The SRS is designed to be located close to the final beneficiaries and to be embedded in existing local administrations. Hence, each level of the sub-national administration has a role to play in ensuring the flow of information from the villages to the policy-makers and conversely:

• At the provincial level, a back office will consolidate information from the districts and national

line ministries, coordinate the management of the poor household database, monitor the overall system, process some verifications, address unresolved complaints from the district level, and provide mentoring and capacity building to districts and municipalities in the implementation and operations of the SRS.

• At the district/municipal level, a back office will utilize a management information system to compile and synchronize information on potential beneficiaries and households, social protection programmes, and employment services. The back office will also match the beneficiaries with programmes based on targeting criteria or other entitlement conditions and send the final list of pre-identified beneficiaries to the sub-district office. A call centre will disseminate information on programmes and registration processes, channel beneficiaries to health-care facilities, and receive complaints. The district/municipal office will also prepare pamphlets, leaflets, and brochures to inform beneficiaries on existing programmes and registration procedures. The SRS should coordinate with BPJS Kesehatan and BPJS Ketenagakerjaan regarding shared MIS applications for registration and contribution collection. During the implementation phase, the SRS will develop cooperative arrangements with private enterprises located in the district/municipality through corporate social responsibility and community development programmes to expand programme participation.

• At the sub-district level, a back office will enter information in a single registry, update the poor household database (and other databases), and compile and distribute complaints to the relevant officers in the back office. A front office will disseminate information on existing programmes, register beneficiaries, facilitate claims and payments of contributions, receive complaints, support applications to BPJS, and disseminate information on social protection and employment programmes.

• At the village and community levels, midwives, secretaries of villages, and community coordinators will disseminate information to the population on available programmes and the SRS registration procedures. They will also facilitate registration and collect complaints.

 

The project has received strong support from local governments as demonstrated by the signed memorandum of understanding (MoU) with Maluku province and Ambon municipality, and the Letter of Recommendation from the East Java International Bureau.